Frequently Asked Questions
Everything you need to know about our advanced robotic solutions.
What is the typical shipping lead time for Unitree robots?
Due to the technical calibration required, most robots ship within 7-14 business days. High-demand models like the Go2 or B2 series may have extended lead times which will be specified on the product page.
Do you offer international shipping and customs handling?
Yes, we ship worldwide. Please note that for international orders, the customer is responsible for local import duties and taxes, though we provide all necessary documentation to facilitate smooth customs clearance.
What kind of warranty comes with my purchase?
All Unitree products come with a 1-year limited manufacturer's warranty covering hardware defects. We also offer extended service plans for enterprise customers requiring 24/7 operational support.
Can I return a robot if I change my mind?
We accept returns within 14 days of delivery provided the robot is in its original, unopened packaging. Once the seal is broken or the robot has been activated, returns are subject to a restocking fee and technical inspection.
Are software updates included with the hardware?
Yes, we regularly release OTA (Over-The-Air) firmware updates to improve stability, add new features, and optimize locomotion algorithms. These are free for the lifetime of the product.
What payment methods do you accept for high-value orders?
We accept all major credit cards, PayPal, and wire transfers. For research institutions and corporate entities, we also support purchase orders (PO) and net-payment terms upon credit approval.